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Industries / E-commerce

E-commerce. Cost: returns and failed deliveries, order by order.

Grip reads orders, returns and carrier invoices, product by product, and names the margin lost between checkout and doorstep, in AED.

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USD 1.6 billionA US online fashion retailer's returns provisions in 2025, larger than its net sales.
Proven at Revolve Group

Source: Revolve Group, Inc., Annual report on Form 10-K for fiscal year 2025. Revolve booked USD 1,604 million of return provisions in 2025 against net sales of USD 1,226 million, so returns were roughly 57% of gross sales before returns; the auditor named the USD 77 million return reserve a critical audit matter.

3 workflows

Where we start.

9 of 34 changes other E-commerce companies made. Open one to see the company.

01

Price and margin

Freight, duty and carrier cost shown per order, placements sold to brands.

ReadsSite and app traffic by pageSupplier list and trade termsLanded cost by product with freight mode and dutyCarrier invoices by order
Sell placement on your own pages and app to the brands you stock, priced against the sales it moves.
Proven at Talabat Holding

Source: Talabat Holding plc, Annual Report 2025.

Show freight, duty and delivery cost on every order and product line each month, so price rises are caught early.
Proven at FIGS

Source: FIGS, Inc., Form 10-K for fiscal year 2025 (filed 26 February 2026).

Fill category gaps by signing overseas makers to sell directly, and price in the longer shipping and customs time.
Proven at Jumia Technologies

Source: Jumia Technologies AG, Annual report on Form 20-F for the year ended 31 December 2025.

02

Cash and working capital

Seller payouts, aged stock and failed cash on delivery orders priced.

ReadsPayment provider settlement reportsSeller payout ledger, supplier termsInventory by item with receipt datesSales by item
Measure how long you hold customers' money before paying sellers, and set a fair rhythm.
Proven at Amazon.com

Source: Amazon.com, Inc., Annual report on Form 10-K for fiscal year 2025.

Track how long each item has sat in stock, and return what suppliers will take.
Proven at Revolve Group

Source: Revolve Group, Inc., Form 10-K for the fiscal year ended 31 December 2025.

Let marketplace sellers carry most of your range, and buy stock yourself only where no seller fills the gap.
Proven at Jumia Technologies

Source: Jumia Technologies AG, Annual report on Form 20-F for the year ended 31 December 2025.

03

Sales and demand

Repeat buyers named, and paid ads tested for customers who come back.

ReadsSeller register with join datesOrders by seller by monthCustomer-level order historySubscription or auto-replenish records
Charge a small fee to open a shop, and track how many sellers stay active.
Proven at Etsy

Source: Etsy, Inc., Form 10-K for the fiscal year ended 31 December 2025.

Name the customers who buy most often, and track how many you lose each month.
Proven at Etsy

Source: Etsy, Inc., Annual report on Form 10-K for fiscal year 2025.

Show what share of sales came from paid ads, and whether those customers return without further ad spend.
Proven at Etsy

Source: Etsy, Inc., Annual report on Form 10-K for fiscal year 2025.

The money at stake.

Public figures, each with its company and year. An estimate is marked.

USD 121.9 billion

A global online retailer's unpaid bills to suppliers at end 2025.

Proven at Amazon.com

Source: Amazon.com, Inc., Annual report on Form 10-K for fiscal year 2025. Amazon ended 2025 with USD 121.9 billion of accounts payable against USD 38.3 billion of inventory; it states it seeks to turn inventory quickly and collect from consumers, who mostly pay by card, before payments to vendors and sellers fall due.

USD 13 billion

A Latin American online marketplace's money owed to customers at end 2025.

Proven at MercadoLibre

Source: MercadoLibre, Inc., Annual report on Form 10-K for fiscal year 2025. MercadoLibre’s funds payable to customers rose to USD 13.0 billion at end 2025 from USD 7.0 billion, and the USD 5.3 billion increase was the largest single working-capital source of its operating cash flow.

Grip at work

What your Grip looks like.

A sample company, in AED. Yours is built from your own files.

Ask Grip a question in a sentence, answered from the record. Sample figures.

What we stand on
01Money first

Every project shows the revenue, cost or cash it is worth, in your currency, from your own files, before you agree to it.

02Every project has proof

Every project runs on a client's Grip, was designed on our own Grip, or comes from a play a named company published, with the document we read it in.

03Your systems as they are

We read the systems you already use. Nothing to move, replace or clean up first.

04Value and money found in 2 weeks

A two-week pilot on one department, your first project live and its money delivered by Day 30, then one fixed monthly fee.

Questions

What e-commerce companies ask first.

Three answers, each with one public figure, its company and its document.

Question 1How can AI reduce failed deliveries in e-commerce?

AI reads orders, returns and carrier invoices, product by product, and names the margin lost between checkout and doorstep, in AED. For scale: USD 1.6 billion, A US online fashion retailer's returns provisions in 2025, larger than its net sales (Revolve Group).

USD 1.6 billionA US online fashion retailer's returns provisions in 2025, larger than its net sales.
Proven at Revolve Group

Source: Revolve Group, Inc., Annual report on Form 10-K for fiscal year 2025. Revolve booked USD 1,604 million of return provisions in 2025 against net sales of USD 1,226 million, so returns were roughly 57% of gross sales before returns; the auditor named the USD 77 million return reserve a critical audit matter.

Question 2What does an AI transformation programme in e-commerce start with?

It starts with the revenue, cost and cash you are losing today, read from the systems you already use. One workflow goes first, usually price and margin, read from site and app traffic by page and supplier list and trade terms. For scale: USD 121.9 billion, A global online retailer's unpaid bills to suppliers at end 2025 (Amazon.com).

USD 121.9 billionA global online retailer's unpaid bills to suppliers at end 2025.
Proven at Amazon.com

Source: Amazon.com, Inc., Annual report on Form 10-K for fiscal year 2025. Amazon ended 2025 with USD 121.9 billion of accounts payable against USD 38.3 billion of inventory; it states it seeks to turn inventory quickly and collect from consumers, who mostly pay by card, before payments to vendors and sellers fall due.

Question 3How fast do e-commerce companies see results from AI?

A two-week pilot on one department finds the value and money in your own data before you commit. Your first project goes live, and its money is delivered, by Day 30. For scale: USD 13 billion, A Latin American online marketplace's money owed to customers at end 2025 (MercadoLibre).

USD 13 billionA Latin American online marketplace's money owed to customers at end 2025.
Proven at MercadoLibre

Source: MercadoLibre, Inc., Annual report on Form 10-K for fiscal year 2025. MercadoLibre’s funds payable to customers rose to USD 13.0 billion at end 2025 from USD 7.0 billion, and the USD 5.3 billion increase was the largest single working-capital source of its operating cash flow.

The Perspace symbol resting on the water at blue hour

Start with one workflow.

Tell us what you want to fix. In a two-week pilot we find the value and money before you commit.

Discuss your business →See how we work →